Policies, Rules and Regulations

ANDREWS LIMOUSINE & COACH SERVICE POLICIES, RULES & REGULATIONS

  • No alcohol consumed by anyone under 21 years of age.

  • No alcohol allowed in the vehicle if underage persons are present (without a parent or legal guardian).

  • Absolutely NO SMOKING inside the vehicle. A $50 charge will be applied per incident. No Exceptions.

  • A minimum charge of $375 will be applied for anyone vomiting in the vehicle.

  • A fee will be applied for excessive mess of the vehicle (with food, drinks or gum) and will be inspected by the driver before the last drop-off. (Minimum fee of $50)

  • Any damages to the vehicle or any of its contents will be accessed and the cost to repair damages or replace missing items will be charged to the credit card recorded to the contract.

  • Fuel charges may apply in addition to the base rate and are subject to change at the discretion of management.

  • All unruly persons will be removed from the vehicle at the sole discretion of the driver with no refunds.

  • No fighting of any kind will be tolerated. In such event, the evening will be terminated, occupants will be left on site and there will be no refund of any kind.

  • Andrews Limousine & Coach Service is not responsible for any lost, damaged, or stolen property. Please remember to remove any belongings upon final drop-off.

  • No illegal drug use of any kind will be tolerated.

  • Overtime will be billed in one-hour increments after service has gone 15 minutes into the hour past scheduled service time, payable in cash or with a pre-approved credit card for overtime services and is due upon final drop-off.

  • Travel fees may apply for pick-up locations beyond our local service area and for out-of-state services, in additional to any fuel charges, and is at the discretion of management.

  • Customer agrees that a replacement vehicle may be substituted in the event of any major mechanical issues, vehicle involvement in accident, etc.

  • All sporting event and concert attendees must have valid tickets for the event to ride in the vehicle.

  • Any parking fees or tolls encountered during services are additional (unless otherwise noted) and will be the responsibility of the booking party.

  • For airport and transfer service, a fee of no less than $15 per each 15 minute period will be charged for the driver to wait past 15 minutes from the recorded pick-up time (30 minute grace period for airport arrivals w/baggage to claim).

  • Airport and transfer services provided between the hours of 12am and 6am will be an additional cost and are added to the base rate, if necessary.

  • A $25 cancellation fee will apply for cancellation of scheduled transfer services with less than 48 hours advanced notice and must be cancelled within normal business hours. No refund of any kind will be given for failure to appear for scheduled services without prior notification of proper cancellation.

  • All reservations will require a valid credit card number for bookings requiring a deposit and to hold airport and transfer service reservations - in order to finalize the reservation.

  • Deposits/retainer fees are non-refundable/non-transferable but may be applied to future services within 6 months of the original date on which the reservation was made and for the same vehicle or larger, in the event of cancellation, with the exception of weddings and proms and may not be used for airport service.

  • Deposit credits/gift cards may not be used for wedding, prom or airport services.

  • Payment in full is due before services begin and is due no later than 3 weeks prior to the event for prom and wedding services.

  • There will be absolutely no refund or credit for any unused scheduled service time and service booked hourly is for consecutive hours of service only.

  • Andrews Limousine & Coach Service is not responsible for delay in service due to weather, traffic, road conditions, act of God, or any other conditions that are out of our control.

  • Any airport/transfer services provided, especially Friday through Sunday, are not guaranteed for type of vehicle but will be guaranteed the capacity of the vehicle to meet the requirement for amount of passengers needing transportation.